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Company Overview

Bomgar's mission is to change the way work is done. We work to free the enterprise tech support community from the restraints of access barriers and geography, and from the inefficiency of traditional phone-based and on-site support.

Solutions Overview

Enterprise Remote Support Solutions

Control your entire enterprise from one screen

Looking for a remote support solution designed for an enterprise environment? Bomgar's appliance-based deployment keeps all your critical data secure while connecting your support reps with remote end users and systems through firewalls regardless of physical location or platform.

Security

Partners and service providers accounted for an alarming percentage of data breaches in 2008. Secure your enterprise by bringing all your data in-house on a 3rd-party-tested Bomgar appliance.

What Makes Bomgar Secure?

• On-site Appliance
• Automated Audit Trail
• Third-party Tested for Security

Secure Remote Support >

Integration

Integrate remote support with systems and procedures already in place. Streamline user management and eliminate duplicate data sets by plugging Bomgar into your infrastructure. Even customize it with your brand.

Ways to Integrate Bomgar:

• Integration Partners [HP, BMC]
• Integration Client, API & SDK
• Identity Management
• Broad Customizations

Integrate Remote Support >

Manageability

With Bomgar, administrators can focus on optimizing the service process. Deploy your specialists for faster resolution times. Then monitor support activity in real time or report on KPIs and customer satisfaction.

Help Desk Manageability:

• Policies, Permissions, Teams
• Queues, Portals and Workflows
• Reporting and Monitoring

Help Desk Manageability >

Platforms

Bomgar puts your entire enterprise on the technician's screen. Gain remote control of servers, desktops, smartphones and laptops with the same technology, and you'll eliminate insecure tools in the process.

Multi-Platform Support:

• Operating System Support
• Firewalls and Access Barriers
• Remote Access to Attended &
Unattended Computers

Multi-Platform Remote Support >

Lower Your Costs

One of the biggests costs to your enterprise is lost end-user productivity. Leverage remote support for improved efficiency in every sector. Our licensing and purchase models are designed for enterprise needs.

Lowering Support Costs:

• Leverage Productivity
• Concurrent Licensing
• One-Time Cost

Lower Support Costs >

Enterprise Focus

Remote desktop control is one thing. Remote support in an enterprise environment is another. From opened ticket to annual audit, Bomgar is designed for enterprise environments.

Bomgar's Enterprise Focus:

Remote support in the enterprise has unique challenges. See our vision for meeting them.